SEPTA

Returning to the City with SEPTA

Welcome back to the City! 

Whether you are heading back for the first time this week – or year - SEPTA encourages you to ride safe. And Ready.Set.Philly! is here to help ensure you get the peace of mind you need during the commute.

Did You Know...?

Parking is FREE - yes FREE - at all SEPTA-owned lots through October 31, 2021. 

You know what else is FREE? KIDS! All kids under the age of twelve ride for FREE on all SEPTA modes when accompanied by an adult. And of course Seniors 65+ ride free with their SEPTA Key Senior ID Card.

Returning to Work with SEPTA

SEPTA has released fast facts and safety insurances for employees returning to work. 

Visit SEPTA's COVID resource site that is loaded with services updates on how to travel safely.

Get more info on SEPTA's Guide to Ride

And watch how SEPTA is working hard to keep you safe!

Enhanced Cleaning

Enhanced cleaning efforts for vehicles and stations is the new norm. Vehicles are cleaned twice each day, with special attention paid to high-touch surfaces such as handles and safety rails.

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We use - and have always used EPA-approved disinfecting products specifically designated for COVID-19. SEPTA uses Lemon Skies and Avistat-D. Lemon Skies disinfectant is a heavy duty cleaner and limited disinfectant which is effective against gram negative bacteria when used on pre-cleaned, nonporous, hard environmental surfaces. Avistat-D is designed specifically as a general non-acid cleaner and disinfectant for use in hospitals, nursing homes, public restrooms, schools, transportation terminals, office buildings, manufacturing facilities, lodging establishments, retail businesses and athletic/recreational facilities where housekeeping is of prime importance in controlling the hazard of cross contamination. It is formulated to disinfect hard, non-porous, inanimate environmental surfaces: floors, walls, metal surfaces, stainless steel surfaces, glazed porcelain, glazed ceramic tile, plastic surfaces, bathrooms, shower stalls, bathtubs, and cabinets. Both products fall on EPA List N which classifies disinfectants for Coronavirus (COVID-19).

To enhance the rider experience and to further create an environment of safety & cleanliness, we’re adding up to 200 new cleaners to provide the wo/manpower needed to step-up our cleaning efforts on vehicles, in stations, and on platforms.

It is important to note - no direct correlation has been found between use of public transportation and transmission of COVID-19.

Safety & Security

SEPTA is (still) suiting up and (still) scrubbing down to keep your employees – and ours – safe.

MASKS: We follow CDC guidelines which still requires all persons to wear a mask on planes, buses, trains, and other forms of public transportation traveling into, within, or out of the United States, and in U.S. transportation hubs such as airports and stations.

CLEANING: Every single vehicle on the road or track is cleaned from nose to tail at least twice a day, with special attention paid to high-touch surfaces like handles and safety rails. We use - and have always used - EPA-approved disinfecting products specifically designated for COVID-19.

We have reallocated hundreds of hardworking SEPTA employees to provide the wo/manpower needed to step-up our cleaning efforts on vehicles, in stations, and on platforms. And we're hiring 200 more.

AIR FILTRATION AND INTAKE: We’ve installed more efficient air filters to ensure cleaner air in our stations and on vehicles.. The air inside our vehicles is refreshed every 2-3 minutes thanks to a high efficiency ventilation system with fresh air intakes.

We are also coordinating with our industry peers and experts at Drexel University to stay on the cutting edge of risk assessment, mitigation and communication strategies to keep riders safe and healthy.

SYSTEM SAFETY: SEPTA’s number one concern will always be safety for our riders and employees.

SEPTA is committed to tackling critical safety, security and infrastructure needs at stations where there are significant challenges with the vulnerable population that have been exacerbated by the pandemic. Efforts have focused on reinforcing key structures, including those supporting stairs and passenger crossovers, along with installing enhanced lighting, more cameras, new signage, painting, and deep cleaning.

SEPTA Transit Police are assigned to stations and vehicles throughout the service day and are working closely with outreach specialists to connect those in need to substance use treatment, behavioral health services and other assistance. Security guards have also been added to augment the enhanced policing, and SEPTA is working with community leaders and City officials to coordinate efforts.

How often is SEPTA running?

Service on Transit (Bus, Trolley, Market-Frankford, Broad Street, and Norristown High Speed Line) is currently running at 85% of pre-COVID levels. Service on Regional Rail is currently running at 53% of pre-COVID levels.

Right now, the Market-Frankford Line runs every 6 minutes and the Broad Street Line runs every 8 minutes or less from approximately 6:30AM to 6:30PM. Our 19 high-frequency routes continue to run every 15 minutes or less, from 6AM to 9PM, Monday through Friday. Regional Rail service currently offers 1-hour frequencies during peak periods on most lines with 30-minute frequencies on the Paoli/Thorndale and Airport Lines. Weekday off-peak and weekend service are on a 2-hour frequency.

When will service increase?

As ridership increases, we will adjust service accordingly. We expect to add more service on Regional Rail in late August/Early September. Transit schedules will change in the Fall when school returns.

How often is the air inside SEPTA’s vehicles refreshed?

The air inside our vehicles is refreshed every 2-3 minutes thanks to a high efficiency ventilation system with fresh air intakes.

How often are SEPTA vehicles cleaned?

Vehicles are cleaned twice each day, with special attention paid to high-touch surfaces such as handles and safety rails.

What kind of cleaning products does SEPTA use to disinfect?

SEPTA uses Lemon Skies and Avistat-D. Both products are EPA approved and fall on EPA List N which classifies disinfectants for Coronavirus (COVID-19). In fact - we were using these products prior to the COVID-19 pandemic.

Lemon Skies disinfectant is a heavy duty cleaner and limited disinfectant which is effective against gram negative bacteria when used on pre-cleaned, nonporous, hard environmental surfaces.

Avistat-D is designed specifically as a general non-acid cleaner and disinfectant for use in hospitals, nursing homes, public restrooms, schools, transportation terminals, office buildings, manufacturing facilities, lodging establishments, retail businesses and athletic/recreational facilities where housekeeping is of prime importance in controlling the hazard of cross contamination. It is formulated to disinfect hard, non-porous, inanimate environmental surfaces: floors, walls, metal surfaces, stainless steel surfaces, glazed porcelain, glazed ceramic tile, plastic surfaces, bathrooms, shower stalls, bathtubs, and cabinets.

Do I have to wear a mask on SEPTA? 

Yes. All riders and SEPTA employees must wear a mask or face covering when riding and when waiting in stations until further notice.

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Is there a contactless way to pay for my trip?

Yes! SEPTA Key provides a contactless way to pay on all vehicles. You can purchase, load your card, and ride with zero contact. See the section above for more information on where to purchase and how to load your Key.

What do I do if I see illegal or inappropriate activity on a vehicle or in a station?

Download the Transit Watch App. This app allows you to discreetly share safety & security tips with SEPTA Transit Police.